The Division of Capitol Police takes people's concerns seriously. We believe the public is entitled to efficient, fair and impartial service. We investigate all allegations of Division of Capitol Police employee misconduct and respond to inquiries about employee actions or division policy. If you have a complaint, you may report it to us in person, by letter, by telephone or by using the link at the bottom of the page.

You can either fill out the online form or download a pdf form to make a complaint, or you may prefer to phone in a complaint to the Chief's Office at (804) 786-5035. You may also call the Communications Center at (804) 786-2568 and ask for the on-duty supervisor.

Forms

• Citizen Complaint online form
• Download the Citizen Complaint form

The forms can be mailed to:
Division of Capitol Police
Chief's Office
P.O. Box 1138
Richmond, VA 23218

Pre-printed forms can also be picked up at the following location:
Old City Hall

1001 East Broad Street

Richmond, VA 23219

The Division of Capitol Police values the feedback it receives from the community and is dedicated to providing the best police service possible to all of our customers and stakeholders. Our police officers are carefully selected and given the best training. Information provided by citizens like you helps us with our mission.

If you choose to make a complaint, we will follow a formal process to ensure that your complaint is thoroughly investigated. When you file a complaint, you will be asked for your name, address, a telephone number where you can be reached and the details of your complaint, including date, time, location and name or description of the involved employee(s). 

The assigned supervisor will conduct a thorough investigation. He/she will interview the employee involved and any witnesses. The investigating supervisor may contact you for additional details or to clarify the information you have already provided. If it becomes necessary for you to contact the investigating supervisor, you may do so by calling him/her directly or by calling the Chief's Office. Normally, the investigation will be completed within 45 days of the time we receive the complaint. Upon conclusion of the investigation, you will receive a letter from the Chief's Office notifying you that the investigation is complete.

However, in accordance with the law and out of respect for employees' privacy, we do not release the final disposition of the complaint, or what specific discipline, if any, was imposed on the employee.